Luxo BD | No. 1 wallet brand in Bangladesh
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Our Wallet Warranty Policy*

Coverage:

Our wallets are backed by a 1-year limited warranty against manufacturing defects in materials and workmanship, starting from the date of purchase.

What’s Covered:

  • Stitching coming undone
  • Broken zippers or closures
  • Defective card slots or compartments
  • Issues with hardware (snaps, buckles, etc.)

What’s Not Covered:

  • Normal wear and tear scratches, scuffs, fading)
  • Accidental damage (e.g., water damage, drops, misuse)
  • Theft or loss
  • Alterations or repairs made by unauthorized persons

Claim Process:

  1. Provide proof of purchase (receipt or order number).
  2. Submit photos showing the defect.
  3. Our team will review the claim within 5 business days.
  4. If approved, we will repair, replace, or offer store credit for the product.

Additional Terms:

  • Warranty is valid only for the original purchaser.
  • Replacement items do not renew or extend the original warranty